Terms of Service

Last updated: May 2, 2026.

These Terms of Service (the "Terms") are a binding agreement between you ("you" or "Customer") and Pearland AI ("we," "us," or "Pearland AI") governing your use of the website at protest.pearlandai.com and any documents, software, or services offered through it (collectively, the "Service"). By creating an account, purchasing credits, downloading a packet, or otherwise using the Service, you agree to be bound by these Terms, the Privacy Policy, the Disclaimer, and the Methodology page, each incorporated by reference. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old, capable of forming a binding contract under Texas law, and either the owner of the subject property or a person the owner has independently authorized. You are responsible for keeping your account credentials confidential and for everything that happens under your account. We may refuse, suspend, or terminate accounts at our discretion, including for suspected misuse, fraudulent chargebacks, or violations of these Terms.

2. Description of the Service

The Service is software. It generates a printable PDF document ("Packet") using public Brazoria Central Appraisal District ("BCAD") records and a documented comparable-property selection methodology. Each Packet is generated under your account, for a single property identifier (BCAD prop ID) and a single tax year. The Service is sold and delivered "as a software output," not as advice or representation. See the Disclaimer for the full positioning under Texas Occupations Code §1152.

3. Credits, pricing, refunds

One credit unlocks one BCAD property identifier for one tax year. Once a property has been unlocked, every analysis variant for that property+year (subdivision-scope and neighborhood-scope; base and, when offered, land-aware) is included at no additional credit cost. Re-downloads of any unlocked Packet are free for the life of the account.
Re-downloads of a Packet you have already unlocked are free for the life of the account, subject to availability of the Service.
Pricing is shown at the point of purchase. Taxes, if any, are calculated and disclosed at checkout.
Payment is processed by Stripe. We do not store card numbers. Disputes raised through your card issuer (chargebacks) are subject to Stripe's evidence and resolution rules.
Refunds (beta period): unused credits are refundable in full on request within 30 days of purchase, for any reason. If a Packet you unlocked is not usable for your protest (a rendering defect, a data error, or a comparable set you cannot reasonably defend), notify us within 30 days of unlock and we will at our option (a) refund the credit or (b) re-render a corrected Packet at no charge. Outside the beta period, this policy may change to a stricter "unused credits only" rule with a shorter window; the policy in effect at the time of your purchase governs that purchase.
Credits do not expire under normal operation but may be voided if your account is suspended or terminated for cause under §1 or §6.

4. License to use the Packet

Subject to your compliance with these Terms, Pearland AI grants you a limited, personal, non-exclusive, non-sublicensable, non-transferable, revocable license to download, print, and submit your Packet as evidence in connection with your own §41.43 protest of the appraised value of the subject property for the tax year identified on the Packet. You may give a copy of the Packet to BCAD, the Brazoria County ARB, your tax consultant or attorney, or any other party reasonably necessary to the protest. You may not resell the Packet, redistribute the Packet to third parties for compensation, scrape or systematically download data from the Service, or use the Service or its outputs as an input to a competing or derivative product.

5. Acceptable use

No automated scraping, crawling, or bulk data extraction of any kind.
No probing the Service for vulnerabilities, attempting to bypass authentication, or accessing other customers' accounts or Packets.
No use of the Service in violation of any applicable law, including Texas Occupations Code §1152 (you must not use the Service to provide unlicensed property tax consulting services to third parties for compensation).
No misrepresentation of the Packet, its source, or its limitations to BCAD, the ARB, a court, or any third party.
No reverse engineering of the Service except to the extent expressly permitted by applicable law.

6. Suspension and termination

We may suspend or terminate your account, void unused credits, or refuse to render a Packet if we reasonably believe you have violated these Terms, are using the Service to defraud, are violating BCAD's terms of access to its public records, or are using the Service in a way that creates legal risk for Pearland AI. You may close your account at any time by emailing support@pearlandai.com; any unredeemed credits at the time of closure are forfeited unless eligible for refund under §3.

7. Intellectual property

Pearland AI owns the Service, the website, the comparable-selection methodology, the document templates, the underlying code, the brand marks, and all derivative datasets. The BCAD source data referenced by the Service is public record under the Texas Public Information Act and is not owned by Pearland AI. Nothing in these Terms transfers any ownership of the Service or its components to you. Feedback you send us about the Service may be used by us without restriction or compensation.

8. Third parties

The Service relies on third-party processors including Stripe (payments), Microsoft 365 (email delivery), DigitalOcean (hosting), and BCAD (source data). Their availability, accuracy, and conduct are outside our control. The Service may also link to external sites (such as BCAD's eSearch); we are not responsible for the content, availability, or practices of any third-party site.

9. Disclaimer of warranties

The service and the packet are provided "as is" and "as available" without warranty of any kind, express, implied, or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, title, or non-infringement. Pearland AI does not warrant that the service will be uninterrupted, error-free, or secure, that data sourced from BCAD is accurate or current, that any comparable property is in fact comparable to your property, that any methodology, calculation, or argument in the packet will be accepted by the appraisal review board, or that any particular outcome — including but not limited to a reduction in appraised value or a tax savings — will result from your use of the packet.

10. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Pearland AI, its officers, directors, employees, agents, affiliates, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, tax savings, or business opportunity, arising out of or related to the service or the packet, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages. Pearland AI's total cumulative liability for all claims arising out of or related to the service or the packet — whether in contract, tort, or otherwise — is limited to the greater of (a) the total fees you paid Pearland AI in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). The parties agree this allocation of risk is a fundamental basis of the bargain reflected in these Terms.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pearland AI and its officers, directors, employees, agents, affiliates, and licensors from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service or any Packet; (b) your protest, hearing, appeal, or any related proceeding before BCAD, the Brazoria County ARB, a Texas district court, or any other tribunal; (c) any misrepresentation by you to BCAD, the ARB, or any third party concerning the Service, the Packet, or your authority to act for the property owner; or (d) your violation of these Terms or of any law (including Texas Occupations Code §1152).

12. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Brazoria County, Texas, for any action arising out of or related to these Terms or the Service, except as expressly provided in §13.

13. Disputes; class-action waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the seat of arbitration in Brazoria County, Texas. The arbitrator — and not any federal, state, or local court or agency — has exclusive authority to resolve any dispute relating to the formation, interpretation, applicability, enforceability, or scope of this arbitration agreement. Both parties waive any right to a jury trial and any right to participate in a class, collective, or representative action. Either party may bring an individual-relief small-claims action in lieu of arbitration. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property pending arbitration.

14. Changes to the Terms

We may modify these Terms at any time by posting the updated version on this page and updating the "Last updated" date. Material changes will be communicated by email to your account address. Your continued use of the Service after the effective date of the change constitutes acceptance of the updated Terms.

15. Miscellaneous

If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
No waiver of any provision is effective unless in writing and signed by the waiving party. A waiver in one instance is not a waiver of any other instance.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
These Terms, together with the Privacy Policy, Disclaimer, and Methodology page, constitute the entire agreement between the parties concerning the Service and supersede all prior or contemporaneous communications.

Questions? Email support@pearlandai.com.